HY-DU-EX respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, request a quotation or otherwise deal with our business.
Information We Collect
We may collect personal information including:
- Your name, business name and contact details
- Email address and telephone number
- Information submitted through our website enquiry and quotation forms
- Product requirements, specifications, measurements and application details
- Drawings, photographs, files or other documents you provide to us
- Delivery, billing and transaction information
- Correspondence and other communications with HY-DU-EX
- Technical information relating to your use of our website, such as IP address, browser and device information
We only collect information that is reasonably necessary for our business activities.
How We Use Your Information
We may use your information to:
- Respond to enquiries and quotation requests
- Assess your requirements and recommend suitable products or materials
- Design, manufacture, repair and supply products
- Process and manage orders
- Communicate with customers, suppliers and other business contacts
- Provide customer service and technical support
- Improve our website, products and services
- Maintain business, accounting and administrative records
- Meet our legal and regulatory obligations
Drawings, Specifications & Uploaded Files
When requesting a custom product or quotation, you may provide HY-DU-EX with drawings, photographs, measurements, specifications or other technical information.
We use this information for purposes associated with assessing your requirements, preparing quotations and designing, manufacturing or repairing products and will take reasonable steps to protect information provided to us from unauthorised access or disclosure.
Please do not submit confidential information that you are not authorised to provide.
Website Forms
Information submitted through our website forms is used to respond to your enquiry and provide the products or services you request.
Our website may use third-party services to assist with website hosting, email delivery, security, analytics or form processing. Information may be processed by these providers where reasonably necessary to deliver those services.
Cookies & Website Analytics
Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the site and improve website performance.
We may also use third-party analytics services that collect information such as pages visited, device type, browser and general location information.
You can control or disable cookies through your browser settings, although doing so may affect some website functionality.
Disclosure of Personal Information
HY-DU-EX does not sell or rent your personal information.
We may disclose information where reasonably necessary to service providers that assist us with operating our business, including website hosting, IT, accounting, freight and delivery services.
We may also disclose information where required or authorised by law.
Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically or in physical records and retained for as long as reasonably required for our business, contractual or legal obligations.
No method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.
Accessing or Correcting Your Information
You may contact HY-DU-EX if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing a request.
Third-Party Websites
Our website may contain links to third-party websites. HY-DU-EX is not responsible for the privacy practices or content of external websites, and we recommend reviewing their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements. The current version will be published on this website.
Contact HY-DU-EX
If you have a question about this Privacy Policy or how we handle your personal information, please contact us:
HY-DU-EX
Phone: +61 3 9311 8180
Email: sales@hyduex.com.au
Address: 61 Imperial Ave,
Sunshine North,
Melbourne, Victoria,
Australia, 3020